Which languages does it speak?
On the phone, Aluria speaks Malayalam. On WhatsApp it chats in Malayalam and English, and replies in the language the customer writes in.
What can the WhatsApp chatbot do?
It answers questions about your business, books, reschedules and cancels appointments, and sends confirmations and reminders. When a person is needed, it hands the chat over to your team.
What if Aluria can't help a caller?
It transfers the call to a number you choose, or records a callback request so your team can ring the customer back. Nothing is left hanging.
Do we need any technical setup?
No. We set up your phone line and WhatsApp with you when you join, and the Aluria team handles the connection and the first setup of your business.
What happens if we use more minutes than the plan includes?
Calls keep working. Extra minutes are added to the month's bill at the per-minute rate shown under Pricing, and you can see your usage in the dashboard at any time.
How do we pay?
Plans are billed monthly. You pay by UPI, we mark it received, and your payment history is visible in your dashboard.
Who can see our calls and customer information?
Only the people in your business that you give a login to. Your dashboard shows recordings, transcripts and appointments for your business alone.